QUESTIONS FRéQUEmMENT posées 

Processus de réservation

Comment faire une demande ?

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Dois-je réserver à l'avance ?

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Dois-je indiquer mes coordonnées de paiement lors d'une demande de réservation?

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Ma réservation est-elle confirmée?

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Paiement

Comment puis-je payer ?

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Puis-je payer sur place ?

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Dans quelle devise puis-je payer?

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L'option de paiement ne fonctionne pas. Aidez-moi !

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<br /> Pourquoi dois-je saisir les informations de ma carte de crédit lors de la demande de réservation?

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Quand mon compte sera-t-il débité?

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Mon paiement Ion Club est-il sûr ?

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Réservation existante

J'ai fait une demande de réservation. Quand revenez-vous vers moi?

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J'ai réservé le même jour.

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Je n'ai pas reçu d'email de confirmation !

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Le lien de replanification dans l'e-mail ne fonctionne pas. Que faire?

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Comment savoir si ma demande de réservation a été confirmée?

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Dois-je contacter directement le centre?

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Que se passe-t-il si le créneau que j'ai demandé n'est pas disponible?

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Puis-je changer ma réservation ?

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Annulation

Mon activité a été annulée. Comment récupérer mon argent?

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Comment puis-je annuler ma réservation ?

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Quelle est votre politique d'annulation?

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Le jour de l’activité

What happens in case of bad weather?

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Comment puis-je contacter le centre?

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Où est le point de rencontre?

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Que dois-je porter?

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Dois-je être là à l'avance?

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Dois-je imprimer la confirmation?

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contacter ion club

Besoin d’aide? 

Si vous avez des questions, n’hésitez pas à nous envoyer un message. Si vous n’optenez pas de réponses immédiatement, nous sommes probablement sur une planche quelque part au-dessus de l’eau. Mais ne vous inquiétez pas nous vous répondrons dans les meilleurs délais !