QUESTIONS FRéQUEmMENT posées 

Processus de réservation

Comment faire une réservation ?

Vous devez cliquer sur le bouton de réservation et suivre les instructions.

Dois-je réserver à l'avance ?

Nous vous recommandons de réserver à l’avance. Sans réservation, nous ne pourrons pas vous garantir une disponibilité au centre.

Dois-je fournir mes coordonnées de paiement lors d'une demande de réservation?

Après votre réservation, vous aurez le choix entre 3 modes de paiements. Vous pourrez payer par carte bancaire, auquel cas vos coordonnées bancaires vous seront demandées. Vous pourrez également payer par Paypal ou virement bancaire, auquel cas votre réservation sera bloquée pendant 4 jours, jusqu’à réception de confirmation du virement.

Ma réservation est-elle confirmée?

Si vous avez réglé par carte bancaire ou Paypal, votre réservations est automatiquement confirmée. Si vous avez choisi de régler par virement bancaire, votre réservation ne sera confirmée qu’au moment où nous aurons reçu la confirmation du virement à notre banque.

Paiement

Comment puis-je payer ?

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Puis-je payer sur place ?

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Dans quelle devise puis-je payer?

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L'option de paiement ne fonctionne pas. Aidez-moi !

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<br /> Pourquoi dois-je saisir les informations de ma carte de crédit lors de la demande de réservation?

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Quand mon compte sera-t-il débité?

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Mon paiement Ion Club est-il sûr ?

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Réservation existante

J'ai fait une demande de réservation. Quand revenez-vous vers moi?

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J'ai réservé le même jour.

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Je n'ai pas reçu d'email de confirmation !

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Le lien de replanification dans l'e-mail ne fonctionne pas. Que faire?

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Comment savoir si ma demande de réservation a été confirmée?

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Dois-je contacter directement le centre?

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Que se passe-t-il si le créneau que j'ai demandé n'est pas disponible?

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Puis-je changer ma réservation ?

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Annulation

Mon activité a été annulée. Comment récupérer mon argent?

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Comment puis-je annuler ma réservation ?

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Quelle est votre politique d'annulation?

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Le jour de l’activité

Que se passe-t-il en cas de mauvais temps ?

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Comment puis-je contacter le centre?

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Où est le point de rencontre?

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Que dois-je porter?

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Dois-je être là à l'avance?

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Dois-je imprimer la confirmation?

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contacter ion club

Besoin d’aide? 

Si vous avez des questions, n’hésitez pas à nous envoyer un message. Si vous n’optenez pas de réponses immédiatement, nous sommes probablement sur une planche quelque part au-dessus de l’eau. Mais ne vous inquiétez pas nous vous répondrons dans les meilleurs délais !