frequently questions asked

Booking Process

How can I make a booking request?

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Should I book in advance?

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Do I need to indicate my payment details when making a booking request?

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Is my booking confirmed?

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Payment

How can I pay?

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Can I pay on the spot?

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In which currency can I pay?

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The payment option doesn’t work. Help!

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Why do I need to enter my credit card details when doing the booking request?

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When will my account be charged?

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Is my payment on Ion Club safe?

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Existing booking

I’ve made a booking request. When do you get back to me?

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I booked for the same day.

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I haven't received a confirmation email!

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The reschedule link in the email doesn’t work. What to do?

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How do I know if my booking request has been confirmed?

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Do I contact directly the center?

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What happens if the slot I have requested is not available?

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What happens if the slot I have requested is not available?

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Can I change my reservation?

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Cancellation

My activity got cancelled. How do I get my money back?

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How can I cancel my reservation?

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What’s your cancellation policy?

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On the day of the activity

What happens in case of bad weather?

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How can I contact the center?

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Where’s the meeting point?

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What should I wear?

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Should I be there in advance?

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Do I need to print the confirmation?

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contact ion club

Do you need any help?

If you have any questions, please feel free to send us a message. If you don’t get an answer immediately, we are definitely on a board somewhere above the water. But now worries, we will get back to you the soonest!